A couple of months ago I sent out a Facebook post with a photo of a briefcase-carrying woman jumping a hurdle, along with the headline, “Hire smart people, train them properly, then get out of their way.” That post went viral, garnering thousands more views than my usual posts. Something about the message really resonated […]
Pay the PRICE to Make Good on Your New Year’s Resolution
Have you made any New Year’s resolutions? How are they working for you so far? Every year I hear people say they are having a hard time motivating themselves to put their New Year’s resolutions into place. My first question is always “How many resolutions do you have?” The answer usually goes something like this: […]
Every Ending Is a Brand-New Beginning
As 2019 comes to a close, I’m taking some time to reflect on the significant events of the past year and to anticipate the exciting things yet to come. This is a long-standing tradition of mine and perhaps of yours, too. At the end of each year, Margie and I write a letter to all […]
Make a Difference by Giving to Others This Holiday Season
I often talk about how important it is to reach out to others in love and service on a regular basis. But during the holidays, we need to be especially focused on giving, serving, and caring for people. I want to offer up a few ideas on how simple it can be to make a […]
Three Best Practices to Help People Learn
One of the hallmarks of great organizations is their commitment to constantly retraining and educating people so they have cutting-edge knowledge in their work. But how do you assure that your investment in learning pays off and produces measurable results? You can’t just send people to a seminar or give them an online course and […]
We’re All in the Customer Service Business
Even in our competitive business environment, organizations that pride themselves on great customer service continue to be few and far between. To test that thesis, answer this: How often do you receive exceptional service—the kind where you can tell that the person serving you actually cares about keeping you as a customer? I rest my case. Now […]
When the Thrill Is Gone: Dealing with Decommitted People
One of the biggest challenges managers face is how to respond when they notice a direct report has decreased motivation or confidence to do a job. We call this decommitment. For the most part, leaders avoid dealing with decommitment, largely because it is such an emotionally charged issue and they don’t know how. When they do […]
What Do You Really Want from Your Work?
Many years ago I participated in an “Aligned Thinking” seminar, designed by Jim Steffen. One of the exercises in the program made a big difference in my life, so I want to share it with you. Think about how you would answer this question: What do I really want from my work? To break this […]
Five Principles to Apply When Problems Arise
If you’ve ever faced a business failure, a health crisis, a broken relationship, or any other life dilemma, you know how easy it can be to let negativity pull you down into self-doubt and helplessness. Life puts us into situations that challenge us—and working on those challenges stretches us. In fact, the toughest dilemmas often […]
Leading a High Performance Team
People working together toward a common goal usually can get things done much faster and more effectively than individuals working alone. Because of this, and because of the constant change happening in the way organizations work, the way they are managed, and in technology overall, teams are becoming a major strategy for companies around the world that […]
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