As 2019 comes to a close, I’m taking some time to reflect on the significant events of the past year and to anticipate the exciting things yet to come. This is a long-standing tradition of mine and perhaps of yours, too. At the end of each year, Margie and I write a letter to all… Read More
Make a Difference by Giving to Others This Holiday Season
I often talk about how important it is to reach out to others in love and service on a regular basis. But during the holidays, we need to be especially focused on giving, serving, and caring for people. I want to offer up a few ideas on how simple it can be to make a… Read More
Three Best Practices to Help People Learn
One of the hallmarks of great organizations is their commitment to constantly retraining and educating people so they have cutting-edge knowledge in their work. But how do you assure that your investment in learning pays off and produces measurable results? You can’t just send people to a seminar or give them an online course and… Read More
We’re All in the Customer Service Business
Even in our competitive business environment, organizations that pride themselves on great customer service continue to be few and far between. To test that thesis, answer this: How often do you receive exceptional service—the kind where you can tell that the person serving you actually cares about keeping you as a customer? I rest my case. Now… Read More
When the Thrill Is Gone: Dealing with Decommitted People
One of the biggest challenges managers face is how to respond when they notice a direct report has decreased motivation or confidence to do a job. We call this decommitment. For the most part, leaders avoid dealing with decommitment, largely because it is such an emotionally charged issue and they don’t know how. When they do… Read More
What Do You Really Want from Your Work?
Many years ago I participated in an “Aligned Thinking” seminar, designed by Jim Steffen. One of the exercises in the program made a big difference in my life, so I want to share it with you. Think about how you would answer this question: What do I really want from my work? To break this… Read More
Five Principles to Apply When Problems Arise
If you’ve ever faced a business failure, a health crisis, a broken relationship, or any other life dilemma, you know how easy it can be to let negativity pull you down into self-doubt and helplessness. Life puts us into situations that challenge us—and working on those challenges stretches us. In fact, the toughest dilemmas often… Read More
Leading a High Performance Team
People working together toward a common goal usually can get things done much faster and more effectively than individuals working alone. Because of this, and because of the constant change happening in the way organizations work, the way they are managed, and in technology overall, teams are becoming a major strategy for companies around the world that… Read More
Determining Your Personal Values
For the past couple of blogs, I’ve been writing about the three-step process of creating a compelling personal vision. We’ve explored the first step: writing your life purpose. My last blog showed how to complete the second step: envisioning your picture of the future. This week I’ll explain the third and final part of creating… Read More
Your Personal Picture of the Future
There are three parts to a compelling personal vision: your life purpose, your picture of the future, and your values. In my last blog post, I detailed a four-step process to help you write your personal life purpose statement. The second part of creating a compelling personal vision is to come up with your personal… Read More
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