I think the best way to identify a potential leader is to ask people: “Who do you enjoy working with? Who do you respect in the workforce?” The names you hear in answer to those questions are the kind of people you want to identify as potential leaders and promote. I’ll never forget, in the… Read More
How the Leadership-Profit Chain Works
For years I have said that profit is the applause you get for taking care of your customers and creating a motivating environment for your people. My son Scott worked on a project with one of our founding partners, Drea Zigarmi, who heads up our research team, to learn the relationship between leadership, employee passion,… Read More
The Firing of Legendary Penn State Coach Joe Paterno: An Ethical Dilemma
The firing of Joe Paterno as coach of Penn State has dominated the news this week. A legendary coach with the most wins in the history of major college football, Joe was dismissed for not doing more to stop the alleged sexual abuse of children by former assistant coach Jerry Sandusky. The news came as… Read More
Is Conflict at Work Ever a Good Thing?
Many people assume that conflict in the workplace is always bad. But I think there are times when conflict is good—because if everybody always has the same opinion about everything, somebody’s not needed around here! I love to gather a team around me where people have different opinions and feel free to disagree with each… Read More
Why does Leadership Matter?
Even in these hard times, some people still wonder whether or not leadership really matters. Jim Collins did a good job explaining why leadership matters. He wrote the bestselling book From Good to Great. In that book, Collins talks about how great leaders have two capabilities: One is resolve, or determination to accomplish a goal,… Read More
Keep Focused on Your “Servant Heart”
No matter who you are, people can come at you daily with their egos blasting. Some egos come from false pride—where they think more of themselves than they should and want more credit for things. Others come from self-doubt and fear—where they think less of themselves than they should and are protecting themselves. How do… Read More
How to create Raving Fan customers
To have a successful business, you don’t want satisfied customers—you want Raving Fans. I wrote a book with the title Raving Fans along with Sheldon Bowles from Winnipeg, Canada. Our belief is that you don’t want to simply satisfy your customers. You want to treat them so well that they are blown away—that they brag… Read More
What do you do with a high performing employee whose values don’t line up with the organization?
It’s just a fact of human nature – Not everyone has the same set of values. But what should you do if you discover that one of your high performers is a values mismatch with your organization? There are two aspects to evaluating people: One is performance and the other is citizenship—whether people are operating… Read More
Are you delegating or abdicating?
There’s an important difference between delegating and abdicating. When you delegate to someone, you give them responsibility for something, but you stay in the information loop. Abdicating is when you give somebody responsibility and then you disappear and you’re not in the information loop. Then what happens? All of a sudden someone says, “Do you… Read More
Use This “Ethics Check” to Ensure You Make Ethical Decisions
Unethical leaders always seem to be in the news these days, which raises the question: How can you be sure you are leading in an ethical way? I was fortunate enough to be able to work with Norman Vincent Peale, the great author of The Power of Positive Thinking, on a book called The Power… Read More
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