I was talking recently with one of my old friends who is not a man of traditional religious faith. I asked him, “What is your comfort? What is a philosophy you live by?” And he said, “I have always tried throughout my life to do the right thing. I think of the Golden Rule as… Read More
I’m OK, You’re Not – It’s All About EGO
I believe the biggest addiction problem in the workplace today is the human ego. When people operate from their ego, their behavior tends to be based on fear rather than trust. When people behave out of fear, they have a high need to control others and their environment and they have a win-lose orientation toward… Read More
Create Autonomy Through Boundaries
One of the key steps to empowering people is to create autonomy through boundaries. A problem in the past was the assumption that empowered people could do anything they wanted; they were in charge. That theory just doesn’t make sense. A river without banks is just a large puddle—what permits a river to flow is… Read More
When Communicating, Inspire—Don’t Inform
I was once asked to give a speech at the regional National Speakers Association meeting in San Diego about my approach for effective communicating. Specifically, they wanted me to tell them how I give a speech. My approach is simple. First, I offer up a concept that could help each person in the audience be… Read More
Lack of Humor in the Workplace is No Laughing Matter
It amazes me how seriously some people in business take themselves. It’s as if they have come to the conclusion that who they are or what they are doing is so important that there should be no time for anything as frivolous as laughter. This is a sad outlook on life. I tell people who… Read More
Saying “No”
One of the most difficult things I have had to do over the years is to learn to say no. As a people-oriented person, it is very difficult for me to say no to anyone—I don’t want to hurt their feelings or make them feel unimportant. As a result, ever since I was a teenager… Read More
Time Out For Time Management
Everyone knows the importance of making a list of things to do, prioritizing that list, and then working on the highest priority item. Yet how many managers actually do that? More often than not, managers have the best intentions as they come to work—but before they are even settled in their offices, they may be… Read More
Transferring Training to the Workplace
I’m constantly amazed at how employees and managers seem to consider training for themselves and their people not as an important opportunity but as a fringe benefit, reward, or social occasion, with little if any plan or expectation on the part of attendees or their managers to maximize the investment. This is a shame. I… Read More
Managing Up The Organization
It’s not uncommon after I have given a presentation for someone to say to me, “If only my manager had been here! He (or she) really needed to hear this.” I feel it’s a bit of a cop-out to blame your work problems on others. It’s a safe way of not taking responsibility for your… Read More
The Art of Managing Monkeys
Do you ever go home feeling that you’ve spent the whole day doing jobs on other people’s “to do” lists instead of your own? Do you feel that you’re doing more but accomplishing less? Your life may seem out of control, but it doesn’t have to be if you learn the art of monkey management…. Read More
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