Something that’s so important in changing organizations for the better is the whole concept of trust. As I’ve said before, trust and respect go together. There are some real trust issues that people are dealing with out there. Sometimes people are not sure that the leader necessarily respects them and seeks their opinions. The leader […]
Understand Your Past
We recently offered a workshop at our company called “The Business of You,” that my friend Paul Brenner, who is an MBA and a Ph.D., was conducting with Bob Petrello, a longtime colleague of his. Their belief is that if you are self-aware, if you really understand yourself and your past, your needs, and your […]
Master Your Moods
I’ve been reading a book by Mick Ukleja, who is one of my good buddies. It’s called The Ethics Challenge: Strengthening Your Integrity in a Greedy World. He says that one of the ways to keep your integrity high is to harness your moods. He says, interestingly, that a study of red-light violations shows a […]
There Is No Hall of Fame For Critics
A great comment I heard recently from our consultant, Tommy Moore, was: “There is no hall of fame for critics,” Ha! I just love that. A lot of times, people are really good at taking shots at what other people are doing. That’s not really very helpful. Redirection is so much different than criticism: Here’s […]
Serve, Don’t Expect to be Served
You know, I was recently listening to a tape by a wonderful young guy named Matthew Barnett, who heads up the Dream Center in Los Angeles. I’m on the board there. They have taken over an old hospital that was condemned, and they have refurbished the whole thing through money raised. They have 1400 people […]
One Thing at a Time
I really like my friend B. J. Gallagher’s little book called Staying the Course. B. J. says, “Our journey in life is about progress, not perfection.” (Boy, isn’t that true.) “It’s not about doing one thing 100 percent better, it’s about doing a number of things one percent better each day. Progress is evolutionary, not […]
Get People Involved
There is an old Chinese proverb: “Tell me and I forget; Show me and I remember; Involve me and I understand.” The whole thing, I think, in dealing with change is how we can involve people. I think your intention should be to involve your people as much as you possibly can in how you […]
Feedback is the Breakfast of Champions
You know you’ve heard me talk a number of times about “Feedback is the breakfast of champions.” This is a saying that Rick Tate, who used to be a consulting partner with our company, often said. People in sales constantly get feedback. They know how well they are doing by whether it’s a “yes” or a […]
Smile and Move
A couple of weeks ago I ran into a guy by the name of Stan Parker. An interesting guy. He has a new little tiny book called Smile and Move: A Reminder to Happily Serve. Here’s what he says: How to smile: Wake up. Show others you care by giving attention to their needs. Be […]
Grand Canyon University
I was recently at Grand Canyon University in a strategic planning meeting with several different organizations, as this university moves forward in their drive to be excellent both online and on their campus. One of the things I learned is that within the year, all the online students at GCU will not have any textbooks […]
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