When Ken Blanchard was a college professor, he always gave his students the final exam at the beginning of the course and spent the rest of the semester helping them answer all the questions so they could get an A.
Garry Ridge, CEO of WD-40 Company, heard Ken tell that story and thought, "why not do the same thing in business?" So he threw out the old performance review system. In its place, he created a process where people received helpful feedback that lifted them up instead of labeled them. Since instituting the system, WD-40 Company's sales and earnings have soared.
Together Blanchard and Ridge have written a book that will teach you how to:
- Stop building failure into your mentoring of employees
- Set goals using the SMART approach: specific, motivational, attainable, relevant and trackable
- Help people move through all four stages of mastery
- Create a culture that shares knowledge and encourages nonstop learning
If your company is not achieving the results you hope for, maybe it's time to throw out your performance review system and replace it with a process that actually helps people "get an A." Because when your people win, your company wins.
"How does a company manage to achieve its best year in sales in its 57-year history—by a big margin—during one of the most stubborn recessions in decades? By not judging, controlling, or rank-ordering its people."
Category: Managing another
Publisher: Financial Times Press/Pearson
Publication date: 2009
Product dimensions: 5.50(w) x 8.10(h) x 0.53(d)
Also available in audio and e-reader formats