With The One Minute Manager Ken Blanchard and coauthor Spencer Johnson forever changed the way we approach management by introducing their Three Secrets: One Minute Goals, One Minute Praisings and One Minute Reprimands. The book became an international bestseller and remains a timeless classic. Blanchard, along with coauthor Margret McBride, presents the 4th Secret, a concept that can be one of the most powerful actions for improving company and employee morale. This is a book that can extend well beyond the business realm and repair relationships that we thought were broken forever.
Blanchard uses The 4th Secret of the One Minute Manager to tell the story of a bright young man, Matt Hawkins, who wants to help his mentor, the company president, face and deal with some crucial mistakes. For advice, Matt turns to family friend Jack Peterson, known by everyone as the One Minute Manager. Matt is able to discover how to take action effectively when he has done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.
Previously published as The One Minute Apology, The 4th Secret of the One Minute Manager offers businesspeople—and just about anyone else—a cogent and clearheaded way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.
"Read The 4th Secret of the One Minute Manager and discover a secret power that will make things better for you and the people you touch with your life."
~ Deepak Chopra, bestselling author and chairman of the Chopra Center for Wellbeing
Category: Managing another
Publisher: William Morrow
Publication date: 2003, 2008
Edition description: Previously published as The One Minute Apology
Product dimensions: 5.50(w) x 8.25(h) x 0.53(d)