As a leader, do you create a safe and trusting environment where your people can express concerns and share information freely? That might be a difficult question for some of you to answer. In our new book, Collaboration Begins With You: Be a Silo Buster, my coauthors Jane Ripley and Eunice Parisi-Carew and I describe […]
Five Keys to Great Customer Service
Think of a time when you experienced really excellent service. Now compare that to a time when the service you received was just acceptable—okay, but nothing special. Which organization do you want to do business with again? I’ll bet it’s the one where someone made you feel valued and cared for—someone who understood the true importance of […]