Why is it important to use coaching skills if you want to be an effective manager? Because when people get the coaching they need, they perform better. Managers who provide day-to-day coaching have more effective teams, grow and retain their key people, and experience higher productivity overall. Makes sense, doesn’t it? Over the years when […]
Archives for February 2017
The Simple Truths of Service
When was the last time you received customer service that was so great you wanted to tell others about it? Okay, now what about the last time you had a really bad experience as a customer? My guess is that the bad experience will pop into your mind a lot more easily than the good […]
Building a High-Trust Work Environment
Building trusting relationships is one of the most important elements of being an effective leader. The good news is that turning around a low-trust environment isn’t rocket science. It starts with performance evaluation. If you are evaluating your people’s performance with a judgmental mindset, I guarantee you are eroding trust. But if you partner with […]