When was the last time you praised a direct report, a colleague—or your boss? I’ll bet many of you can remember when you praised a direct report, but you may have to think long and hard to remember the last time you recognized the efforts of a peer or leader. Catching people doing something right […]
Managing By Values
Many years ago, I heard John Naisbitt give a speech on his book Reinventing the Corporation and was intrigued by a concept he called “Fortunate 500” companies. We all know about Fortune 500 companies that are ranked on revenue, profits, and market value. But John defined Fortunate 500 companies as organizations measured by the quality […]
Building a High-Trust Work Environment
Building trusting relationships is one of the most important elements of being an effective leader. The good news is that turning around a low-trust environment isn’t rocket science. It starts with performance evaluation. If you are evaluating your people’s performance with a judgmental mindset, I guarantee you are eroding trust. But if you partner with […]
Do Your People Trust You?
Trust has taken a hit lately in all facets of our lives, but especially in organizations. A dwindling level of trust between workers and leaders is one of the unfortunate consequences of financial mismanagement and economic meltdown within the working sector. So, how can you tell whether or not your people trust you? Watch what […]
Walk Your Talk
A few weeks ago, my blog focused on leading by values and the importance of communicating your organizational values clearly and constantly. Another critical element for leaders to practice is what I call walking your talk. Leaders must make every effort to become living symbols of their organization’s value system. Walking your talk means that […]
Don’t Just Sit There, Say Something!
Managers typically react to the performance of their direct reports with one of three responses: positive, negative, or no response at all. It isn’t hard to guess which one works best for increasing good performance—the positive response. A person who does something correctly and receives a positive response will most likely continue to perform using […]
Leadership is a Partnership
Leadership is not something you do to people. It’s something you do with people. I have believed this statement my entire career—and it might be even more important now than it was 35 years ago. Workforces are more diverse, workplaces are less centralized, and technology continues to revolutionize how business is conducted and how people […]
Learning from Failure
“Success is not forever and failure isn’t fatal” is one of my favorite quotes from my friend Don Shula, former head coach of the Miami Dolphins football team and my coauthor on the book Everyone’s a Coach. This philosophy drove a great deal of Coach Shula’s behavior during his long career as the winningest head […]
Hello, My Name is Ken—and I’m an Egomaniac
I want to share a method for getting your ego out of the way and clear your path to becoming a servant leader. There are two sides of the human ego that can cause trouble. One is false pride—when you think more of yourself than you should. When this occurs, you spend most of your […]
Applying Servant Leadership
Continuing with the servant leader theme, I want to share a real-life example that I experienced. To help you realize that servant leadership can occur in any organization, consider what happened when I visited the Department of Motor Vehicles (DMV). When you mention the DMV, most people would say it’s a government bureaucracy that often […]