When reprimanding, what you do is often not as important as what you don’t do. Since no one really enjoys a reprimand, it’s easy for people to be put on the defensive when receiving criticism. I suggest remembering these “don’ts” when you must reprimand an individual. If you don’t observe these points, you may find […]
Archives for July 2010
The Five Steps of Training
A lot of managers don’t realize it, but one of their responsibilities is to be an educator. The problem is that not all managers are born teachers. For those who want to be good teachers, here’s a five-step method for developing those necessary teaching skills. The five basic steps to good teaching/training are: 1. Tell; […]
Praise v. Criticism
I was once involved in a corporate study where criticizing and praising were actually tabulated and the reactions measured. Look at what we found: When there was one praising for each criticism, people felt as though they had a totally negative relationship with their boss. When the ratio was changed to two praisings to one […]
What do you expect of people?
Here is a small sampling I really enjoyed from my book with Don Shula, Everyone’s A Coach. The way managers treat people is powerfully influenced by what they expect of people. If a manager’s expectations are high, productivity is likely to be excellent. If expectations are low, productivity is likely to be poor. It is […]