My prayers and love go out to all of the folks whose lives have been impacted by the terrible fires in Northern and Southern California. Special prayers go out to families and friends of people who have perished in these fires. Times like this emphasize how much we need to care about each other and […]
“Good morning everyone, this is Ken. It’s a little bit after eight o’clock in San Diego, California….” That’s an example of the way I begin my morning message that goes out to most of the people in our company every weekday morning. I’ve been doing it for the better part of 20 years now! When folks outside […]
Managers typically react to the performance of their direct reports with one of three responses: positive, negative, or no response at all. It isn’t hard to guess which one works best for increasing good performance—the positive response. A person who does something correctly and receives a positive response will most likely continue to perform using […]
Have you ever heard the words, “we need to talk” and not felt a little uncomfortable? In a fast-paced work environment, communication challenges come up every day. It’s natural for conflict to arise and disagreement to occur, so leaders need the skills to successfully manage emotionally charged conversations and help resolve issues between team members. […]
I was talking with some friends at a recent morning men’s group. Our focus was on the importance of being connected to other people and what it means. We came up with five things we think help you really get connected to others—at work, and in all aspects of life. How would you rate yourself […]
I’ve written more than a few books over the years, but I still get excited when a new one comes out. We’ve just released a new book I coauthored with Cynthia Olmstead and Martha Lawrence called Trust Works! Four Keys to Building Lasting Relationships. We think it will make a difference in people’s lives while […]
If you are a regular reader of my blogs, you’ll know that I’m highlighting the four major areas where great leaders need to grow continuously, taken from my new book with Mark Miller called Great Leaders Grow. I’ve already covered the first two parts of our GROW model—Gain Knowledge and Reach Out to Others.
As part of a new series, I’m introducing today’s leadership concept via a segment extracted from my latest book, Lead with LUV, coauthored by former Southwest Airlines president Colleen Barrett. Understanding Servant Leadership For those of you who may not be clear on the concept of servant leadership, read this excerpt from Lead with […]