A lot of people ask me, “What’s the difference between leadership, management, and supervision?” Most people think it’s about where you are in the hierarchy—if you’re at the top, you’re a leader; if you’re in the middle, you’re a manager; and if you are closest to the people who are actually dealing with the customers, […]
Should You Reprimand or Should You Redirect?
Before you give a reprimand—think! In many cases an employee needs to be redirected rather than reprimanded. In today’s workplace with constant changes in technology, people are continuously learning new skills. With all that learning, mistakes are bound to occur. For this reason, generally speaking, the need for redirection is much more prevalent today than […]
Dos and Don’ts of Reprimanding
When reprimanding, what you do is often not as important as what you don’t do. Since no one really enjoys a reprimand, it’s easy for people to be put on the defensive when receiving criticism. I suggest remembering these “don’ts” when you must reprimand an individual. If you don’t observe these points, you may find […]