I had a wonderful time recently, playing in a charity golf tournament with coworkers Steve Murphy, Randy Conley, and Brent Bystedt. It was really a lot of fun; we played a scramble. One of the things it reminded me of—and this is so important to Colleen Barrett and Herb Kelleher at Southwest—is you really have […]
Archives for June 2010
If I Had My Life to Live Over
I recently saw a wonderful piece about “If I Had My Life to Live Over.” I thought it was worth sharing with you. It’s from the late Nadine Stair of Louisville, Kentucky, who wrote it when she was 85 years old: If I had my life to live over again, I’d dare to make more […]
Be as good to your loved ones as you are to strangers
At the ASTD conference in Chicago recently, Colleen Barrett made a really interesting point in the session we did together. She said at Southwest, they want to make sure that their customer service is as good internally as it is externally. They believe in the Golden Rule—treating people the way you would like to be […]
Three Deep Breaths
Recently I spent some time with Tom Crum and his daughter, Alia. Tom’s a good buddy of ours and is an Aikido expert. He wrote a wonderful book called Three Deep Breaths. I think I probably have shared these at some point but they are worth repeating… You know, as you head off any day […]