As part of a new series, I’m introducing today’s leadership concept via a segment extracted from my latest book, Lead with LUV, coauthored by former Southwest Airlines president Colleen Barrett. The Customer is King I’ve said for many years that profit is the applause you get for taking care of your customers and creating […]
Lead with LUV – Servant Leadership
http://www.youtube.com/watch?v=SlTBWtS8HXM
Understanding Servant Leadership
As part of a new series, I’m introducing today’s leadership concept via a segment extracted from my latest book, Lead with LUV, coauthored by former Southwest Airlines president Colleen Barrett. Understanding Servant Leadership For those of you who may not be clear on the concept of servant leadership, read this excerpt from Lead with […]
Lead with LUV – Letter to Herb
http://www.youtube.com/watch?v=wlsaDI2zCT4
Lead with LUV – We’ll Miss You
http://www.youtube.com/watch?v=xR005DxdBc8
Lead with LUV – Treating People Right
[youtube=http://www.youtube.com/watch?v=VVM0xMQ0LEQ&w=396&h=246]
Lead with LUV
I’m really excited about my brand-new book, Lead with LUV, that I wrote with Colleen Barrett, President Emeritus of Southwest Airlines. The reason I’m excited about it is that if I were asked to leave a legacy of my thinking today, this would be it. The world is in desperate need of this message of […]