If you are a regular reader of my blogs, you’ll know that I’m highlighting the four major areas where great leaders need to grow continuously, taken from my new book with Mark Miller called Great Leaders Grow. I’ve already covered the first two parts of our GROW model—Gain Knowledge and Reach Out to Others.
Understanding Servant Leadership
As part of a new series, I’m introducing today’s leadership concept via a segment extracted from my latest book, Lead with LUV, coauthored by former Southwest Airlines president Colleen Barrett. Understanding Servant Leadership For those of you who may not be clear on the concept of servant leadership, read this excerpt from Lead with […]
Lead with LUV – Test for Humor
Lead with LUV – Letter to Herb
When Communicating, Inspire—Don’t Inform
I was once asked to give a speech at the regional National Speakers Association meeting in San Diego about my approach for effective communicating. Specifically, they wanted me to tell them how I give a speech. My approach is simple. First, I offer up a concept that could help each person in the audience be […]
The Art of Managing Monkeys
Do you ever go home feeling that you’ve spent the whole day doing jobs on other people’s “to do” lists instead of your own? Do you feel that you’re doing more but accomplishing less? Your life may seem out of control, but it doesn’t have to be if you learn the art of monkey management. […]
Resolving Conflict A Matter of Asking the Right Questions
Whenever two people quarrel, inevitably they focus on who is right and who is wrong. Playing the “I’m right, you’re not” game is a sure way for people to push away from each other even further. If there is a history of disagreements, this mindset will cause even the slightest spat to become a rehash […]
How Do You Replace A Key Manager?
The first thing you need to decide when you lose a key manager is whether you need to hire a “winner” or a “potential winner” to replace this person. Winners are individuals who have demonstrated that they can do the exact job you need done. They are hard to find and they cost money, but […]
Effective Leaders Don’t Need to Be Specialists
Some folks wonder whether or not it’s true that a good leader can manage anyone—even someone doing a job the leader doesn’t understand or someone with skills the leader doesn’t have. And, if it’s true, how is it possible? In fact, leaders are often responsible for individuals who perform tasks the leader may never have […]
The Best Way to Listen to Feedback
Many people get high marks for being good speakers. People have become presidential candidates due to their oratorical powers. In business, executives who wish to increase their public visibility hire speech writers to give them something terrific to say. We have long recognized the value of being a good speaker. Just ask any Toastmaster. Now, […]