One of the most difficult things I have had to do over the years is to learn to say no. As a people-oriented person, it is very difficult for me to say no to anyone—I don’t want to hurt their feelings or make them feel unimportant. As a result, ever since I was a teenager […]
How Do You Replace A Key Manager?
The first thing you need to decide when you lose a key manager is whether you need to hire a “winner” or a “potential winner” to replace this person. Winners are individuals who have demonstrated that they can do the exact job you need done. They are hard to find and they cost money, but […]
Dos and Don’ts of Reprimanding
When reprimanding, what you do is often not as important as what you don’t do. Since no one really enjoys a reprimand, it’s easy for people to be put on the defensive when receiving criticism. I suggest remembering these “don’ts” when you must reprimand an individual. If you don’t observe these points, you may find […]
Season of Service
In San Diego we’re in the middle of a six-month “Season of Service” movement with businesses, civic agencies, and churches all pitching in with community volunteers to serve others. For years I’ve been dreaming about how we can make San Diego a servant leadership town – how in the near future people will come here […]
Everyone’s a Coach
In the book Everyone’s a Coach that I wrote with Don Shula, we came up with an acronym that may really help you think about how you’re doing as parents and managers and volunteers in the community. You can use this in just about any area of your life. C stands for Conviction-Driven: Do people […]