Do you ever go home feeling that you’ve spent the whole day doing jobs on other people’s “to do” lists instead of your own? Do you feel that you’re doing more but accomplishing less? Your life may seem out of control, but it doesn’t have to be if you learn the art of monkey management. […]
Resolving Conflict A Matter of Asking the Right Questions
Whenever two people quarrel, inevitably they focus on who is right and who is wrong. Playing the “I’m right, you’re not” game is a sure way for people to push away from each other even further. If there is a history of disagreements, this mindset will cause even the slightest spat to become a rehash […]
How Do You Replace A Key Manager?
The first thing you need to decide when you lose a key manager is whether you need to hire a “winner” or a “potential winner” to replace this person. Winners are individuals who have demonstrated that they can do the exact job you need done. They are hard to find and they cost money, but […]
Effective Leaders Don’t Need to Be Specialists
Some folks wonder whether or not it’s true that a good leader can manage anyone—even someone doing a job the leader doesn’t understand or someone with skills the leader doesn’t have. And, if it’s true, how is it possible? In fact, leaders are often responsible for individuals who perform tasks the leader may never have […]
What it Takes to Give a Speech
I often have people come up to me after I’ve given a speech and say, “Boy, would I love to be able to do that for a living—go around the country and give speeches.” When I ask them why they don’t, they say, “Oh, I could never do that.” Did you know that the fear […]
Evaluating Partnerships
A lot of people ask me for advice about partnerships. Many will tell me about a “once-in-a-lifetime opportunity” that a friend or associate has shared with them and asked if they’d like to participate. Often, the opportunity involves either investing a significant amount of time or money, or a dramatic shift into a new career […]
The Best Way to Listen to Feedback
Many people get high marks for being good speakers. People have become presidential candidates due to their oratorical powers. In business, executives who wish to increase their public visibility hire speech writers to give them something terrific to say. We have long recognized the value of being a good speaker. Just ask any Toastmaster. Now, […]
Pay Attention to Needs and Motivations
A good way to explain how an individual’s motivation fluctuates is to look at Abraham Maslow’s theory of the “hierarchy of needs.” Maslow argued that we are all motivated by a variety of needs. He claimed these various needs could be seen on a hierarchy, moving from basic, low-level needs to higher level needs. The […]
Dos and Don’ts of Reprimanding
When reprimanding, what you do is often not as important as what you don’t do. Since no one really enjoys a reprimand, it’s easy for people to be put on the defensive when receiving criticism. I suggest remembering these “don’ts” when you must reprimand an individual. If you don’t observe these points, you may find […]
The Five Steps of Training
A lot of managers don’t realize it, but one of their responsibilities is to be an educator. The problem is that not all managers are born teachers. For those who want to be good teachers, here’s a five-step method for developing those necessary teaching skills. The five basic steps to good teaching/training are: 1. Tell; […]
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