I was once involved in a corporate study where criticizing and praising were actually tabulated and the reactions measured. Look at what we found: When there was one praising for each criticism, people felt as though they had a totally negative relationship with their boss. When the ratio was changed to two praisings to one […]
What do you expect of people?
Here is a small sampling I really enjoyed from my book with Don Shula, Everyone’s A Coach. The way managers treat people is powerfully influenced by what they expect of people. If a manager’s expectations are high, productivity is likely to be excellent. If expectations are low, productivity is likely to be poor. It is […]
Take what you do seriously, but yourself lightly
I had a wonderful time recently, playing in a charity golf tournament with coworkers Steve Murphy, Randy Conley, and Brent Bystedt. It was really a lot of fun; we played a scramble. One of the things it reminded me of—and this is so important to Colleen Barrett and Herb Kelleher at Southwest—is you really have […]
If I Had My Life to Live Over
I recently saw a wonderful piece about “If I Had My Life to Live Over.” I thought it was worth sharing with you. It’s from the late Nadine Stair of Louisville, Kentucky, who wrote it when she was 85 years old: If I had my life to live over again, I’d dare to make more […]
Be as good to your loved ones as you are to strangers
At the ASTD conference in Chicago recently, Colleen Barrett made a really interesting point in the session we did together. She said at Southwest, they want to make sure that their customer service is as good internally as it is externally. They believe in the Golden Rule—treating people the way you would like to be […]
Three Deep Breaths
Recently I spent some time with Tom Crum and his daughter, Alia. Tom’s a good buddy of ours and is an Aikido expert. He wrote a wonderful book called Three Deep Breaths. I think I probably have shared these at some point but they are worth repeating… You know, as you head off any day […]
Season of Service
In San Diego we’re in the middle of a six-month “Season of Service” movement with businesses, civic agencies, and churches all pitching in with community volunteers to serve others. For years I’ve been dreaming about how we can make San Diego a servant leadership town – how in the near future people will come here […]
Do you think of yourself as a leader?
Some of you might know that I’m good friends with Colleen Barrett, who stepped down as President of Southwest Airlines two years ago. It’s interesting – at Southwest Airlines, they say that all of their people are leaders, including those who don’t have management positions. It’s because they think everyone can have a positive impact […]
Everyone’s a Coach
In the book Everyone’s a Coach that I wrote with Don Shula, we came up with an acronym that may really help you think about how you’re doing as parents and managers and volunteers in the community. You can use this in just about any area of your life. C stands for Conviction-Driven: Do people […]
Alarm Bells!
At our recent Client Conference, Garry Ridge, the President of WD-40 and my coauthor on the book How to Win at Work, was one of the keynote speakers. He was just marvelous. The concept he talked about, which is in our book, was alarm bells. He told how he was in a hotel room in […]
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