I have met leaders in organizations around the world who act as if leadership is all about them. They want everybody to recognize that they are in charge. They believe that all the brains in the organization are in their office. People who think that way certainly aren’t servant leaders. They are self-serving leaders who… Read More
Embracing Diversity
I learned about the advantages of diversity very early in life. Back in grade school in the 1950s I attended Roosevelt Elementary in New Rochelle, New York, which was a predominantly Jewish school. In junior high Roosevelt merged with Lincoln Elementary, which was about 95 percent black. (It’s now called Albert Leonard Middle School.) Being… Read More
The Best Use of Power Is in Service to Others
Most new leaders are excited to have power because they feel they finally have the title and position to do things their way. But having power doesn’t guarantee cooperation from your people. Leaders who think they are a big deal because of their position are at risk of losing their best people and not getting… Read More
How Coaching Has Helped Me—And How It Can Help You
I’ve talked a lot about how leaders can help people succeed through day-to-day coaching. In fact, our company recently offered a webinar called The Manager Who Can Coach: Bringing Coaching Skills into Your Organization, which you can view here. For my blog today, I wanted to share how coaching has helped me to be… Read More
Are You a Trustworthy, Self-Aware Leader?
In our new book Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust, my coauthor, Randy Conley, and I cover a lot of topics—fifty-two, to be exact. As the subtitle suggests, a primary focus of the book is the area of trust in leadership. To be truly trustworthy, a leader… Read More
Everyone Benefits When Leaders Get Real
I had a wonderful experience when I coauthored the book Lead with LUV: A Different Way to Create Real Success with my good friend Colleen Barrett, president emeritus of Southwest Airlines. Colleen has a delightful point of view about vulnerability in leadership. She says: People admire your strengths, but they respect your honesty regarding your… Read More
Let Your Team Know You Appreciate Them
Working in teams is more common—and more crucial to organizational success—than it’s ever been. At our company, we define a team as two or more persons who come together for a common purpose and who are mutually accountable for results. No matter whether teammates are face to face, virtual, or some mixture of the two,… Read More
You Get from People What You Expect
When people don’t understand what their leaders expect from them, they feel lost. They have no compass and no agreed-upon standards of conduct to follow. They’re not sure how to please their boss, how to behave around their teammates, or what a good job looks like. All they can do is wait for someone to… Read More
Make it Easy for People to Give You Feedback
Giving and receiving feedback can be a helpful, productive part of a business relationship. But for many people it can conjure up negative feelings of being criticized, second-guessed, or reprimanded. And as hard as it is for a manager to give feedback to a direct report, it’s even more challenging for the direct report to… Read More
The Powerful Practice of Applying Simple Truths
Last week I announced the February 1 publication of my new book with longtime colleague and trust expert Randy Conley, Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust. This week I’d like to talk about the inspiration behind the book and why I’m so excited about it. The beginning… Read More
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