http://www.youtube.com/watch?v=wlsaDI2zCT4
Lead with LUV – We’ll Miss You
http://www.youtube.com/watch?v=xR005DxdBc8
I’m OK, You’re Not – It’s All About EGO
I believe the biggest addiction problem in the workplace today is the human ego. When people operate from their ego, their behavior tends to be based on fear rather than trust. When people behave out of fear, they have a high need to control others and their environment and they have a win-lose orientation toward […]
Resolving Conflict A Matter of Asking the Right Questions
Whenever two people quarrel, inevitably they focus on who is right and who is wrong. Playing the “I’m right, you’re not” game is a sure way for people to push away from each other even further. If there is a history of disagreements, this mindset will cause even the slightest spat to become a rehash […]
Effective Leaders Don’t Need to Be Specialists
Some folks wonder whether or not it’s true that a good leader can manage anyone—even someone doing a job the leader doesn’t understand or someone with skills the leader doesn’t have. And, if it’s true, how is it possible? In fact, leaders are often responsible for individuals who perform tasks the leader may never have […]
The Best Way to Listen to Feedback
Many people get high marks for being good speakers. People have become presidential candidates due to their oratorical powers. In business, executives who wish to increase their public visibility hire speech writers to give them something terrific to say. We have long recognized the value of being a good speaker. Just ask any Toastmaster. Now, […]
Dos and Don’ts of Reprimanding
When reprimanding, what you do is often not as important as what you don’t do. Since no one really enjoys a reprimand, it’s easy for people to be put on the defensive when receiving criticism. I suggest remembering these “don’ts” when you must reprimand an individual. If you don’t observe these points, you may find […]
The Five Steps of Training
A lot of managers don’t realize it, but one of their responsibilities is to be an educator. The problem is that not all managers are born teachers. For those who want to be good teachers, here’s a five-step method for developing those necessary teaching skills. The five basic steps to good teaching/training are: 1. Tell; […]
Praise v. Criticism
I was once involved in a corporate study where criticizing and praising were actually tabulated and the reactions measured. Look at what we found: When there was one praising for each criticism, people felt as though they had a totally negative relationship with their boss. When the ratio was changed to two praisings to one […]
Don’t be a Passive Victim
There is a Positive Psychology course that Margie and I have been taking that is really interesting. We ran into a guy named Nathaniel Branden, who wrote about the six pillars of self-confidence. His big theme is nobody’s coming. If you are thinking about someone who is going to get you out of a situation, […]