I’ll never forget when, right after my dad died, I took my mom up to Robert Schuller’s Hour of Power. They watched that all the time in Florida and that was their favorite Sunday activity, watching the Hour of Power with Reverend Schuller. She had never been up there and this was the last service […]
Make A Difference Day
This Saturday is “Make a Difference Day.” From their website at http://www.usaweekend.com/diffday/index.html: Make A Difference Day is the most encompassing national day of helping others — a celebration of neighbors helping neighbors. Everyone can participate. Created by USA WEEKEND Magazine, Make A Difference Day is an annual event that takes place on the fourth Saturday […]
Trust
Something that’s so important in changing organizations for the better is the whole concept of trust. As I’ve said before, trust and respect go together. There are some real trust issues that people are dealing with out there. Sometimes people are not sure that the leader necessarily respects them and seeks their opinions. The leader […]
Master Your Moods
I’ve been reading a book by Mick Ukleja, who is one of my good buddies. It’s called The Ethics Challenge: Strengthening Your Integrity in a Greedy World. He says that one of the ways to keep your integrity high is to harness your moods. He says, interestingly, that a study of red-light violations shows a […]
There Is No Hall of Fame For Critics
A great comment I heard recently from our consultant, Tommy Moore, was: “There is no hall of fame for critics,” Ha! I just love that. A lot of times, people are really good at taking shots at what other people are doing. That’s not really very helpful. Redirection is so much different than criticism: Here’s […]
Serve, Don’t Expect to be Served
You know, I was recently listening to a tape by a wonderful young guy named Matthew Barnett, who heads up the Dream Center in Los Angeles. I’m on the board there. They have taken over an old hospital that was condemned, and they have refurbished the whole thing through money raised. They have 1400 people […]
Get People Involved
There is an old Chinese proverb: “Tell me and I forget; Show me and I remember; Involve me and I understand.” The whole thing, I think, in dealing with change is how we can involve people. I think your intention should be to involve your people as much as you possibly can in how you […]
Feedback is the Breakfast of Champions
You know you’ve heard me talk a number of times about “Feedback is the breakfast of champions.” This is a saying that Rick Tate, who used to be a consulting partner with our company, often said. People in sales constantly get feedback. They know how well they are doing by whether it’s a “yes” or a […]
Optimism
Today I came across a wonderful quote from Winston Churchill, who I always felt was quite a guy. He said, “An optimist sees an opportunity in every calamity. A pessimist sees a calamity in every opportunity.” I guess I’m an optimist. I’m always looking for the lemonade from the lemons. That’s the way my mom […]
Ethical Leadership
I recently had an interesting experience—I spoke to the Better Business Bureau of the whole Phoenix valley. Normally, you know, the BBB is a group that deals with whether businesses are doing the best practices. They started this night a number of years ago where they recognize companies in the area who are leading in […]
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