On July 31 we lost one of the eminent scholars and authors in the field of leadership, Warren Bennis. Some people have said that Peter Drucker was the father of management and Warren Bennis was the father of leadership. To me, he was a trusted mentor and personal friend. I first came in contact with […]
Do You Have the Heart of a Leader?
I’ve worked with thousands of leaders over the years and the most successful ones achieve results while acting with respect, care, and fairness for the well-being of everyone involved. Many companies put pressure on leaders to reach or surpass goals at any cost. But wise companies realize that leaders who can achieve results by creating […]
Are You a Leader? Here’s How to Tell
Sometimes when I’m leading a session for a big group of managers, I’ll ask, “How many of you think of yourself as a leader?” Usually only about one-third of them raise their hands. Somehow they think the word leader is reserved for high-level positions like President or CEO. But each of us has the ability […]
Rekindle, Reinvigorate, and Recharge—It Works at Any Age
On May 6, I turned 75 years old. In today’s society, most people would be retired at 75—or at least thinking about it. But did you know that the very practice of retirement was designed for the industrial world? During that era, people were physically tired by the time they reached 65 and needed to […]
Five Keys to Great Customer Service
Think of a time when you experienced really excellent service. Now compare that to a time when the service you received was just acceptable—okay, but nothing special. Which organization do you want to do business with again? I’ll bet it’s the one where someone made you feel valued and cared for—someone who understood the true importance of […]
Contentment, Happiness, and Living in the Moment
I was on the phone with my friend Phil Hodges the other day talking about contentment. Phil believes that contentment can only happen in the present, and I think he is right. Contentment doesn’t happen in the past by remembering the good old days. Having nice memories is pleasant but doesn’t necessarily offer contentment in […]
The Power of Clear Values and a Trusting Environment
I’ve talked often of the importance that values play in achieving your corporate vision. Your purpose as an organization tells you where you want to go as a company, but values tell you how you are going to get there. Clearly defined values provide guidelines for how to make daily decisions that impact your future […]
It’s Time to Commit to Your Commitment—Once and For All
Why don’t New Year’s resolutions work? When I ask people how many have made a New Year’s resolution they haven’t kept, everyone raises their hand. The reason for this is, after you announce your New Year’s resolution, everyone who is important in your life laughs, says, “We’ll believe it when we see it,” and goes […]
Don’t Be a One Dimensional Leader—Adjust Your Style to the Task
HarperCollins just released our revised edition of Leadership and the One Minute Manager. Much has changed since the original book was published nearly 30 years ago—workforces are more diverse, workplaces are less centralized, and technology has revolutionized business communications. Surprisingly, much has remained the same, especially when it comes to managing people. Today more than ever […]
One Simple Strategy to Be More Effective as a Manager
People often ask me how they can be more effective as a manager. One approach I recommend is to meet one-on-one with each of your direct reports for 15 to 30 minutes at least once every two weeks. Having one-on-one meetings is a simple strategy and just plain common sense—but it’s not common practice, according […]
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