A client recently asked me to speak to their company about “the new normal.” It reminded me of an interview I conducted with Sir Richard Branson on the same topic a couple of years ago. As you know, Sir Richard is an expert on operating in the new normal. His international investment group, the Virgin […]
I Care—Do You?—the key to great customer service
One of the books I’m working on this summer is a customer service book with Kathy Cuff and Vicki Halsey tentatively titled I Care—Do You?: The Essentials of Delivering Legendary Service. A recent experience I had at my vacation home in upstate New York beautifully illustrates what we are trying to capture with this new book. […]
5 Keys to Connecting With Your People
I was talking with some friends at a recent morning men’s group. Our focus was on the importance of being connected to other people and what it means. We came up with five things we think help you really get connected to others—at work, and in all aspects of life. How would you rate yourself […]
Trust Works!
I’ve written more than a few books over the years, but I still get excited when a new one comes out. We’ve just released a new book I coauthored with Cynthia Olmstead and Martha Lawrence called Trust Works! Four Keys to Building Lasting Relationships. We think it will make a difference in people’s lives while […]
NATO Golf
With spring around the corner, I find my mind turning to golf. I love to play golf. I’ve always tried to not take it too seriously and remember that it’s just a game—but I didn’t really love to play until I started to use an approach called NATO golf. In case you haven’t heard of […]
Remembering Stephen Covey and Zig Ziglar
Two great men who were mentors and friends to me passed away this year—Stephen R. Covey in July and Zig Ziglar just this past week. I’d like to share a few thoughts about these wonderful guys. Stephen Covey was a devoted husband to his wife, Sandra, and dedicated father of nine, grandfather of fifty-two, and […]
Thanksgiving Thoughts from Ken
This week brings one of my very favorite holidays—Thanksgiving. I love it because it’s not focused on gifts and things like that. It’s about what everyone brings to the table. You pass around the turkey and the dressing and all, and it’s a chance for everyone to really express what they are thankful for. I […]
Exercise your right to vote on Tuesday!
I made a trip to Washington, D.C. a few weeks ago. It was a really interesting time to be there—just before a presidential election. I heard a lot of negative statements and a lot of worry about the economy and the election and the state our country is in. So I want to show you […]
Is there such a thing as servant leadership in government?
(This is the eleventh installment in my twelve-part blog series A Leadership Vision for America.) I realize that what I have been saying about creating a servant leadership culture in Washington is not easy to sell. To a lot of people, it sounds like “soft management.” When I am confronted by these kinds of concerns, I […]
Elect Servant Leaders
(This is the tenth installment in my twelve-part blog series A Leadership Vision for America.) Now let’s look at the fourth and final secret for fixing Washington. This secret will encompass and bring to life the first three secrets. The Fourth Secret: Elect Servant Leaders Assumption: The more that our leaders are in Washington to serve […]
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