I’m really excited about my brand-new book, Lead with LUV, that I wrote with Colleen Barrett, President Emeritus of Southwest Airlines. The reason I’m excited about it is that if I were asked to leave a legacy of my thinking today, this would be it. The world is in desperate need of this message of […]
How Do You Replace A Key Manager?
The first thing you need to decide when you lose a key manager is whether you need to hire a “winner” or a “potential winner” to replace this person. Winners are individuals who have demonstrated that they can do the exact job you need done. They are hard to find and they cost money, but […]
Effective Leaders Don’t Need to Be Specialists
Some folks wonder whether or not it’s true that a good leader can manage anyone—even someone doing a job the leader doesn’t understand or someone with skills the leader doesn’t have. And, if it’s true, how is it possible? In fact, leaders are often responsible for individuals who perform tasks the leader may never have […]
Dos and Don’ts of Reprimanding
When reprimanding, what you do is often not as important as what you don’t do. Since no one really enjoys a reprimand, it’s easy for people to be put on the defensive when receiving criticism. I suggest remembering these “don’ts” when you must reprimand an individual. If you don’t observe these points, you may find […]
The Five Steps of Training
A lot of managers don’t realize it, but one of their responsibilities is to be an educator. The problem is that not all managers are born teachers. For those who want to be good teachers, here’s a five-step method for developing those necessary teaching skills. The five basic steps to good teaching/training are: 1. Tell; […]
Take what you do seriously, but yourself lightly
I had a wonderful time recently, playing in a charity golf tournament with coworkers Steve Murphy, Randy Conley, and Brent Bystedt. It was really a lot of fun; we played a scramble. One of the things it reminded me of—and this is so important to Colleen Barrett and Herb Kelleher at Southwest—is you really have […]
Be as good to your loved ones as you are to strangers
At the ASTD conference in Chicago recently, Colleen Barrett made a really interesting point in the session we did together. She said at Southwest, they want to make sure that their customer service is as good internally as it is externally. They believe in the Golden Rule—treating people the way you would like to be […]
Season of Service
In San Diego we’re in the middle of a six-month “Season of Service” movement with businesses, civic agencies, and churches all pitching in with community volunteers to serve others. For years I’ve been dreaming about how we can make San Diego a servant leadership town – how in the near future people will come here […]
Do you think of yourself as a leader?
Some of you might know that I’m good friends with Colleen Barrett, who stepped down as President of Southwest Airlines two years ago. It’s interesting – at Southwest Airlines, they say that all of their people are leaders, including those who don’t have management positions. It’s because they think everyone can have a positive impact […]
Everyone’s a Coach
In the book Everyone’s a Coach that I wrote with Don Shula, we came up with an acronym that may really help you think about how you’re doing as parents and managers and volunteers in the community. You can use this in just about any area of your life. C stands for Conviction-Driven: Do people […]
- « Previous Page
- 1
- …
- 7
- 8
- 9
- 10
- 11
- …
- 15
- Next Page »